Why is my order not going through?

Sometimes there is a heavy load on the cryptocurrency blockchain, this will delay your payment to us. Your order will go through as soon as the transaction get enough confirmations. It’s hard to tell how long will it be, but most transactions are complete within 15 minutes.

If it’s been more than 3 hours since you submitted the transaction, please reach out to us and we’ll be glad to help you complete your purchase.

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