We want you to love your purchase. If for any reason you’re not completely satisfied, eligible items may be returned under the following conditions:

Return Eligibility
    •    Items must be returned within 30 days of delivery.
    •    Items must be in the same condition as received — unworn, undamaged, and with all original tags and packaging.
    •    Returns must include the original receipt or proof of purchase.

Non-Returnable Items
    •    Custom and special orders are non-refundable and eligible for store credit only.
    •    Items that show signs of wear, damage or alteration will be assessed at per case basis.

Return Process
    •    To initiate a return, please contact us at customerservice@bigapplejewels.com or 212 938 1038 for approval and return instructions.
    •    Customers are responsible for return shipping unless the item arrived damaged or incorrect.
    •    We recommend using a trackable and insured shipping method. We are not responsible for items lost or damaged in transit.

Refunds
    •    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    •    Approved returns will be refunded to the original method of payment within 5–7 business days.