What we do
- Ask a specialist about the return and exchange terms for your piece before you buy
- Exchanges for a different size or piece, where the terms allow
- Bespoke, engraved and resized pieces are made for you and are final sale
- Returned pieces should come back unworn, in the house box, with any grading report
How it works
01
Book or drop in
Book a time, or message us first with a photo.
02
Inspect and quote
We look at the piece with you and quote before any work begins.
03
At the bench
The work is done in our Diamond District workshop.
04
Collect
Collect it in the showroom, or have it delivered insured.
Good to know
How do I start a return or exchange?
Message us on WhatsApp or call the showroom, and we will guide you through it.
Can I exchange a gift?
Speak with a specialist; we will do our best to find the right piece.
Are bespoke pieces returnable?
No. Bespoke, engraved and resized pieces are made for you and are final sale.
Bring it in
Every service starts with a look at the piece and a quote, before any work begins.